shopping guide
Thank you for using Pako Art ONLINE SHOP.
Purchasing products in a better way
Please confirm the following.
About delivery method and shipping fee
Normally, we will ship within 5 days after receiving your request for delivery.Paintings will be shipped promptly after the end of the exhibition period.The delivery method will be Yamato Transport or Yu-Pack.
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Painting : ¥1,000 nationwide
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Postcards and tote bags: ¥200 nationwide
* If you purchase two or more items at the same time and ship them to the same address, the shipping fee will be ¥1,000 (¥200 for postcards only).
Example) Purchasing 1 painting + 2 postcards = shipping fee ¥1,000
Example) Purchasing 2 paintings at the same time = shipping fee ¥1,000
Example) Purchasing 3 postcards at the same time = shipping fee ¥200
Example) Tote bag + postcard = shipping fee ¥200
About payment method
Payment by credit card is available.Payment will be confirmed when the product order is confirmed.
About returns/exchanges/cancellations
In order to deliver the products quickly, we will arrange the product delivery after the order is confirmed. Therefore, we cannot accept returns, exchanges, or cancellations due to customer's convenience after the order has been confirmed.
When you receive the product, please check to see if there is any damage or defects in the product. Please contact us within 7 days after receiving the item only if you have received a different item from what you ordered, or if the item is damaged due to delivery problems. We will look into it ASAP.
About the color of the posted product
The color of the posted product may differ from the actual color depending on the environment such as your browser or computer.
About gift wrapping
Gift wrapping is currently not available.
mail address
A confirmation email will be sent to the email address you entered. input at the time of orderingMake sure your email address is correctPlease enter
If you do not receive a confirmation email within 24 hoursCONTACTPlease let us know on the page.
●Currently, there are many cases where e-mails are not delivered to customers using @ezweb.ne.jp and @au.com e-mail addresses.
It seems that such cases have occurred due to the extension of au's spam filter, so if you do not receive the e-mail, please check the following.
1. Make "reception list settings" and check "always receive". When setting up the reception list, please set it so that you can receive emails from pako.artschool@gmail.com.
2. If you do not receive the email even though you have set up the "reception list" Please change the level of "impersonation control".
For detailed settings, please refer to the procedure on the au official website.
